Frequently Asked Questions

Is my photo good to use?

Most likely, yes! Our artists are very talented & can create a portrait almost out of any photo.

After 1-2 days, we will send your email about your order details.

Can I see my artwork before it gets printed/painted?

Yes! We send all customers a free preview of their artwork once it's ready. After you approve it, then we contine your order process.

Can I print more than one pet on one picture?

We offer a wide range of portraits for multiple pets and larger fur families. Check out 'family series' via the main menu..

What is your satisfaction guarantee?

Customer satisfaction is our utmost priority, making us the leading destination for custom royal portraits. We are committed to ensuring that you love your portrait, and we will go above and beyond to achieve that.

Lost Painting Guarantee

In the rare event that the painting is lost by the courier shipping agent, we will promptly send you a new canvas at absolutely no charge.

Artwork Damage

If your painting arrives damaged, please contact our customer support. We will quickly print and ship a new canvas to you, completely free of charge..

Modifications

If you are not satisfied after viewing the preview of the portrait, you can request revisions. We offer modifications at no additional cost. In the unlikely event that even after several modifications you remain unsatisfied with the result, we respect your decision. Please reach out to our customer support so that we can find the best solution for you.

Do you just design portraits for dogs?

Not at all. We design portraits for pets of all shapes and sizes. Cats, horses, rabbits and anything in between. All animals are welcome!